Privacy policy
Last updated: 12 July 2026
Navanila Organics ("we", "us", "our") operates the website navanila.com. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
Information we collect
- Order information: your name, billing and shipping address, email address, phone number, and details of the products you purchase.
- Payment information: payments are processed securely by our payment partners (e.g. Razorpay). We never see or store your full card number, UPI PIN or banking passwords.
- Device information: like most websites, we automatically receive your IP address, browser type and pages viewed via cookies and similar technologies, which help the store function (cart, login, checkout) and help us understand how the site is used.
- Newsletter signup: your email address, if you choose to subscribe.
How we use your information
- To process, pack, ship and deliver your orders, and to send order and delivery updates by email/SMS/WhatsApp.
- To respond to your questions and support requests.
- To send occasional offers and updates only if you have opted in — you can unsubscribe at any time using the link in any email.
- To prevent fraud and comply with legal and tax requirements.
Sharing your information
We do not sell your personal information. We share it only with service providers who need it to serve you:
- Shopify — the platform that powers our online store and securely stores our customer data.
- Payment gateways (e.g. Razorpay) — to process your payment.
- Courier partners — your name, address and phone number, to deliver your order.
- Government or law-enforcement authorities, where required by law.
Cookies
Cookies are small files stored by your browser. We use them to keep your cart working, remember your preferences and measure site traffic. You can disable cookies in your browser settings, but parts of the store (like checkout) may not work without them.
Data retention
We retain order records for as long as needed to provide our services and to meet legal, accounting and tax obligations, after which the data is deleted or anonymised.
Your rights
You may request access to, correction of, or deletion of your personal data, or withdraw consent for marketing communications, by writing to us at hello@navanila.com. We will respond within a reasonable time.
Children's privacy
Our website is not directed at children, and we do not knowingly collect personal data from anyone under 18. Purchases must be made by an adult.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the "last updated" date above.
Contact us
Navanila Organics
40/42 Municipal Colony Main Road, C/O Palanivel,
Erode, Tamil Nadu 638004, India
Email: hello@navanila.com
Phone: +91 73589 08693