Refund policy

Last updated: 12 July 2026

At Navanila Organics, every jar of honey, gulkand and every personal-care product is packed with care. If something isn't right with your order, we'll make it right. Because most of our products are food items and personal-care consumables, our return policy is designed around safety and hygiene.

Damaged, defective or wrong items

If your order arrives damaged, leaking, tampered with, or you received the wrong item:

  • Contact us within 48 hours of delivery at hello@navanila.com or on WhatsApp at +91 99000 62270.
  • Please share your order number along with clear photos (or an unboxing video, if you have one) of the outer packaging and the product.
  • Once verified, we will ship a free replacement or issue a full refund — your choice.

Returns

For hygiene and food-safety reasons, we cannot accept returns of opened or used products (honey, gulkand, rose gel, soaps and other consumables).

Unopened products in their original packaging may be returned within 7 days of delivery if you change your mind. Reverse-shipping charges are borne by the customer, and the refund is issued after we receive and inspect the item.

Order cancellation

You can cancel an order any time before it is dispatched for a full refund — just email or WhatsApp us with your order number. Once an order has shipped, it cannot be cancelled, but the damaged/return provisions above still apply.

Refund processing

  • Approved refunds are initiated within 2 business days.
  • The amount is credited back to your original payment method (card, UPI, netbanking) in 5–7 business days, depending on your bank.
  • For Cash on Delivery orders, refunds are made by bank transfer (UPI/NEFT) after you share your account details.

Items not eligible for refund

  • Products damaged due to misuse or improper storage after delivery.
  • Natural variations in colour, texture or crystallisation of honey — these are normal characteristics of raw, unprocessed honey and not defects.
  • Requests raised more than 48 hours after delivery (for damage claims) or 7 days after delivery (for unopened returns).

Contact us

Navanila Organics
40/42 Municipal Colony Main Road, C/O Palanivel,
Erode, Tamil Nadu 638004, India
Email: hello@navanila.com
Phone: +91 73589 08693 · WhatsApp: +91 99000 62270